Last updated: 2026-08-19
Please read these Terms of Service carefully before using the Audunn platform. By accessing or using the platform, its APIs, tools, and related services (the "Services"), you agree to be bound by these Terms. If you do not agree, stop using the Services and delete your account.
These Terms are a binding agreement between you and Audunn ("Audunn", "we", "us"), of Jarlsberggade 5B, 4.2, 5000 Odense C, Denmark, which provides AI agent creation, hosting, and related services worldwide.
"Account" is your registered user account. "Agent" is an AI assistant you create and configure. "Content" is anything you submit to or generate through the Services. "Member" (or "End User") is anyone who interacts with an Agent you deploy. "Your Key" is the Anthropic API key you connect to run your Agents.
You must be at least 18 and able to enter a binding agreement. You are responsible for your account credentials and everything done under your account. You provide accurate registration details. Members can delete their account at any time from Account, in the member app. Creators close a workspace by writing to us, because doing so also removes their members' data; we action it within 30 days.
Agents run on Claude using your own Anthropic API key, which you connect. You pay Anthropic directly for that usage under Anthropic's terms. We store your key encrypted at rest and only decrypt it server-side at the moment of a call. We are not responsible for your Anthropic billing, rate limits, or model behaviour.
Access for your Members may be gated by a subscription you sell through your own connected Stripe account. Stripe handles payments; we do not store card details. You set your own prices and are the merchant of record for your Members. Platform fees, if any, are shown at signup or in Billing.
You may create and configure Agents, connect knowledge sources, manage members, and deploy Agents via a hosted portal, custom domain, embed widget, or Telegram. We may change or discontinue features. AI responses can be wrong, incomplete, or biased; you assume the risk of relying on them, and you must not present them as professional medical, legal, or financial advice without appropriate disclaimers and, where relevant, a qualified professional.
Agents are AI systems, not humans. When you deploy an Agent to Members, you must make clear they are talking to an AI, as required by the EU AI Act (Article 50) and equivalent laws. We provide disclosure hooks; correct deployment is your responsibility.
When you deploy Agents to Members, you are the data controller for their personal data and we are your processor (see the Data Processing Agreement). You must give Members a privacy notice, obtain any required consent, including explicit consent where you collect health or other special-category data (we provide a consent step for this), and comply with the privacy and consumer laws that apply where your Members live, not only where you live. See the Coach Guidance document.
To resolve problems you report, our staff may access your workspace and, where necessary to reproduce an issue, sign in to a Member account in your workspace. This access is least-privilege, logged, and visible to you in your workspace settings. When we sign in as a Member, that Member's own devices are unaffected and they are not signed out. You must disclose this support access in the privacy notice you give your Members; we provide the wording in the Coach Guidance document.
Do not use the Services for anything unlawful; to infringe IP or privacy; to send spam, malware, or phishing; to harass or threaten; to generate obscene, violent, or hateful content; to reverse engineer or resell the platform; to build a competing product; or to give medical, legal, or financial advice without proper disclaimers.
**Platform.** The platform, its software, and its IP are ours.
**Your content.** You keep all rights to the content you create: courses, prompts, agent configuration, written material, and media. You grant us only the licence needed to host and operate the Services for you, and you may export it and take it with you.
**Member personal data is not "owned."** Personal data your Members generate, such as their messages and their health and lifestyle entries, is not property and is not "owned" by you or by us. You are its controller and we are your processor (see the DPA); your Members keep their data-subject rights (access, correction, erasure, portability, objection) regardless of anything in these Terms, and no clause here overrides those rights.
**AI-generated content.** The legal status of AI-generated output is unsettled; we make no warranty about your rights in it.
Content a coach publishes to their Members through the Services (courses, vault material, written programmes) is licensed to those Members for their own personal use only. Members may not copy, redistribute, resell, publish, or share that content outside the workspace. A breach is a breach of these Terms, so we may terminate the Member's access, and it may also infringe the coach's copyright, which the coach may enforce directly. We will reasonably assist a coach investigating misuse of their content, on request.
THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID US IN THE PRIOR 12 MONTHS OR $100.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence. If you resell coaching to consumers, the caps and exclusions you place in your own terms are subject to the same limit. See the Coach Guidance document.
You will indemnify us against claims arising from your use of the Services, your Content, your Agents, your Agents' interactions with Members, and your failure to follow applicable law. This indemnity governs the relationship between you and us; you must not impose a broad indemnity on your own consumer Members, which is likely unenforceable under EU consumer law.
We may suspend or terminate your account for breach of these Terms or misuse. On termination your access ends and we may delete your data per our retention policy.
These Terms are governed by the laws of Denmark. The Services are offered worldwide; where you or your Members are located elsewhere, the mandatory consumer-protection and data-protection laws of that place still apply and are not displaced by this clause. If you are an EEA, UK, or Swiss consumer, nothing here limits your statutory rights.
We will email you before material changes take effect. Minor changes are shown by updating the date above.
By signing up you confirm you have read, understood, and agree to these Terms.